It's not often that you have a positive experience from beginning to end when making a large purchase these days. Inevitably, there is an issues along the way. That was not the case with Guest Chest. From the show room floor to delivery, the service was excellent. The product itself is the best out there. We did our research. Save yourself the time and just go here. Yes, they are a little more expensive than the competition but also a perfect example of "You get what you pay for". No high pressure sales here! We were encouraged to browse, try out the mattress, open and close the bed and even see/experience the competitor's products right there in the store. Delivery was excellent, just three days after purchase (seems everything takes months these days). We were told between 11 - 2. They were at my door at 11:10. The set-up was quick and painless and the bed was in perfect condition. When was the last time you received a piece of furniture that wasn't damaged in some way? GREAT EXPERIENCE! Highly recommend!!